Posts Tagged ‘Supply chain’

August 24th, 2011

New Canadian legislation on product safety and labelling: what are the implications for your company?

Some of the members of LAVAL TECHNOPOLE International Business Centre’s Supply Chain network recently expressed concerns about the new Canadian consumer product labelling legislation. Here is an article (in French only) by Me Micheline Dessureault of Joli-Coeur Lacasse, Attorneys, explaining the main legal implications of this new law that came into force in June.

If you manufacture, distribute or import consumer products, make sure you comply with the new provisions throughout your product’s lifecycle, from design to disposal. Me Dessureault or another legal expert can help you understand your legal duties and obligations and assess the risks.

On the operations side, expect to have to review and adjust your internal processes and those of your partners and local or foreign suppliers across the value chain. You may have to change your labelling and the way you prepare and conserve documents. You should make these changes within the allotted transition periods to avoid unexpected costs.

For more information, please contact us. We can also organize an information session on request.

Samir Naoum


June 29th, 2011

A Canadian Logistics Perspective

Industry Canada recently published a report to help Canadian business leaders better understand global logistics strategies and become more competitive on local and international markets. Here are some of the key findings:

- Supply chain performance is an important competitive differentiator.

- The supply chain structure is influenced by six main factors:

o   Globalization and increased international trade;

o   The growing complexity of logistics;

o   Increased risk;

o   Rising labour costs in the developing world;

o   Sustainable development;

o   Growing volatility.

- Logistics began to play a more important role as companies worked to better manage the flow of information and products to increase supply chain efficiency.

- To remain competitive, Canadian industries have no choice but to revise their procurement and decision-making processes.

- Firms are seeking to set up dynamic, responsive, automated and cost-effective distribution centres to support their global logistics strategies.

- The top 20% of companies in terms of total landed cost and on-time shipment are those that invest the most in logistics network strategies such as e-collaboration with suppliers and clients.

- Logistics innovation is at the forefront of global value chain network integration.

The report provides other insights as well as an overview of the good practices adopted by various industries. The report is available at www.ic.gc.ca/logistics.

Samir Naoum


May 17th, 2011

Let’s talk Asia

A few weeks ago I attended a conference on Asia, organized by Export Development Canada (EDC)  and the  Canada China Business Council (CCBC).

The keynote speakers included EDC’s vice-president and chief economist, Peter Hall and the CCBC’s chairman, David Fung, who used concrete examples to show why it’s important for Canadian businesses to be present on the Chinese market. He also explained that companies that don’t venture beyond Canada’s borders will have a tougher time dealing with the competition than those that take some risk by seizing the opportunities available on this massive market. Mr. Fung, himself an entrepreneur, advises exporters to step up their efforts to compensate for the weakness on the U.S. market and to capitalize on the fact that Canada is considered a part of the Asian-Pacific Rim.

Peter Hall concurred, adding that other countries in South-East Asia also offer excellent business opportunities that Chinese companies themselves are exploiting. He is also optimistic about the growth outlook after the lull that followed the  pickup fuelled by the government’s stimulus plan during the recession. Questioned about the strength of the Canadian dollar, Hall replied that a strong loonie is just one more reason for companies to diversify their exports, although in his opinion, this situation won’t last long. He believes that by next year, our currency will be trading just below parity. Incidentally, for those who are interested, Peter Hall will be in Laval on May 31 for the Let’s Talk Exports event organized by the International Business Centre with EDC.

However, what most caught my attention was a testimonial by a Quebec entrepreneur who in just a few years succeeded in setting up an independent plant in China that employs 100 workers and that serves the global market, including China’s. Here’s his advice to those looking to establish themselves in China:

1- Create a Chinese rather than a Canadian company. The WOFE (Wholly Owned Foreign Enterprise) model works well here. Avoid joint ventures unless both parties invest an equal amount.

2- Hire a good local manager and pay him well.

3- To avoid excessive requests from officials, avoid dealing with them directly on regulatory matters. A trusted local employee is better placed to do this and will cost less.

4- Fragment and compartmentalize pertinent information in order to protect your intellectual property.

5- Have enough capital available to back your project.

6-  Make sure to have an effective fund transfer mechanism in order to avoid surprises and service interruptions. EDC can be helpful in this regard.

7- Don’t transfer old technology if your goal is to differentiate yourself and remain competitive longer.

8- Since you can never be sure about the environmental liability, avoid buying out another company or an existing plant because you think it’s a good deal. A new company with a foreign name is also more appealing on the Chinese market.

9- Expect the authorities to demand more of you than of a Chinese company regarding compliance with environmental or social regulations.

10- While the ratio of Chinese to Canadian engineers is 40:1, we are way ahead in terms of expertise and capacity for innovation. However, Chinese engineers make up for this by being hard workers.

The Quebec entrepreneur seemed very happy with his decision to set up on this market, something that had become unavoidable since many of his customers had a presence there and he had to get closer to them. The fact is that this happens to many companies, which are increasingly a part of an integrated global supply chain.

In the near future, I’ll tell you about a workshop I attended on India, a market brimming with opportunities but challenges too.

Samir Naoum


March 17th, 2011

How to motivate your logistics staff?

During the first meeting of the LAVAL TECHNOPOLE International Business Centre – Supply Chain Network, Albert Goodhue talked animatedly about his experience in managing logistics staff.  Here are some of the points I retained during this interesting meeting, which shed light on the importance of this often neglected but increasingly critical field for the success of our businesses.

0   Logistics has become increasingly important given today’s new competitive challenges, among others:

- Ever more demanding and better informed customers;
- Greater product variety and shorter lifecycle;
- Frequent and ongoing technology innovations;
- Growing dependence on e-business;
- New distribution networks;
- Greater market segmentation and globalization;
- Constant pressure from order givers and retailers.

0  Logistics typically comes into play at the demand planning stage and includes such physical aspects as order taking, product preparation, delivery and even returns.

0  A country’s culture and structure will dictate whether a logistics project is justified. For example, in a country where labour is cheap, automation projects will appear less relevant.

0  To ensure your staff’s motivation and productivity, you have to:

- Adequately define roles at every level;
- Make sure that each employee works in an environment suited to his or her training;
- Provide a well-defined work structure;
- Make sure that supervisors have the necessary leadership qualities;
- Communicate with and listen to your employees;
- Implement a communication plan that encourages employee input;
- Use the age-old suggestion box as a good communication and motivation tool;
- Promote ‘Kaizen’ improvement approaches;
- Offer growth opportunities within the company;
- Provide an ergonomic and safe work environment;
- Provide working conditions that place the employee at the centre of operations;
- Encourage appropriate coaching by competent supervisors;
- Implement a  quality performance-based incentive program;
- Remember to acknowledge employee contributions.

One of the challenges participants mentioned during the meeting was getting their superiors (especially owner-managers) to agree to make necessary changes to adapt to the current business environment. The speaker suggested that they mention to the people concerned how their inaction could impact the company’s survival or recommend that they conduct a benchmarking exercise and meet with other business leaders who have been through similar situations.

I hope that this overview of the logistics function and suggestions for mobilizing and motivating your staff will give you food for thought and help improve the performance of your business and ensure its survival.

Samir Naoum


February 10th, 2011

Are you ready for stricter conditions at U.S. customs?

As a result of the 31% decline in imports flowing through the U.S. border between Q3 2008 and Q3 2009, customs duties collected by the U.S. Customs and Border Protection (CBP) also fell. As CBP assistant commissioner Thomas Winkowski explained in his speech titled “U.S. Canada Border Issues and Priorities,”1 since the agency is self-financed, the decrease in revenues led to 950 job cuts.  These jobs have yet to be recovered and with the uncertain U.S. economic recovery, it doesn’t look like they will come back any time soon. As a result, the CBP is desperate to increase revenues. If U.S. imports don’t pick up, it will have to boost fines and customs duties. Therefore, expect CBP employees to be increasingly vigilant and demanding.

What this means is that as an exporter, you will have to be ready to respond to inspection and information requests. A growing number of Quebec firms are receiving a “Notice of Action” from the CBP, requesting, for example, documentation concerning the North American content of goods exported in the last four years. The CBP may also inform any export company that it will visit its facilities to make sure the firm’s warehouse separates North American from international goods.

Due to the broad-based decline in global trade, which has been going on for a few years now and affecting customs revenues everywhere in the world, it’s safe to assume that other countries will also be tightening their controls. It is therefore a good idea for Quebec companies to manage their customs and logistics procedures very carefully. Unfortunately, not everyone does, as we learned from our MDEIE colleagues following last year’s coaching program on customs compliance and logistics offered together with the Institut international de logistique de Montréal (IILM). The fact is that many Quebec companies need to tighten up their customs and logistics procedures.

Here are some examples of the problems they came upon:

-   A company imports a product from Asia. Its supplier provides the HS codes and states that the product is duty-free. However, no one ever checked whether this was in fact the case.

-  A company obtains supplies abroad according to Incoterm DDU and all the delivery charges and duties are included on its invoice. Despite this, the company allows the vendor to choose the transport method, route, timeline, customs classification and customs broker, and the company making the purchase ultimately pays the bill. Furthermore, the company is a registered importer that is fully responsible for the customs declaration issued by a broker it did not choose.

- A company always reuses the same declaration with the name and signature of a person who no longer works for the company.

- The CBP audits a company that must find all the documents to justify the Bill of Materials for products exported to the U.S. in the last four years.

These examples show just how easy it is to overlook certain crucial aspects of customs and logistics procedures. Through carelessness or lack of knowledge, many companies expose themselves to growing risks of major mistakes and fines. It is now more important than ever to review your procedures and make the necessary corrections to avoid errors that could have very damaging consequences for the company.

You can still register for our supply chain and logistics coaching-training program. Remember, the workshop starts on February 15 and you won’t be able to enrol after it begins.

The MDEIE is also holding a free training session on exporting to the U.S., customs compliance and logistics on Thursday, February 10, at World Trade Centre Montréal.

Feel free to contact us for more information on these two activities and on customs in general.

1 Speech delivered during the Can /Am Border Trade Alliance Conference in September 2009 in Washington D.C.

Bruno Séguin